Please send us an email at knock@woonhung.co within 2 hours of placing your order, quoting your invoice number. Kindly note that once the order has been processed, we will be unable to make any changes. 

A flat fee of $15 for purchases below $150 for Registered Mail basic tracking information. An option to upgrade to EMS Courier is available with a top up of $20.

Free shipping via Registered Mail (with general tracking information) for purchases of $150 and above.

Free Upgrade to EMS Courier (with detailed tracking information) for purchases of $250 and above.

Kindly note we will only accept shipments to a valid street address. We do not ship to P.O. Boxes.

Please note that for some countries, delivery may take several weeks as package may be subjected to customs clearance or may encounter delays due to unforseen circumstances (eg. bad weather condition or peak holiday season). WoonHung.Co cannot be held responsible for any additional duties or fees that may occur on top of the shipping cost.

Flat fee of $5 for purchases below $50.

Free shipping via Registered Mail for purchases of $50 and above. Orders are shipped within 3 working days of receiving payment.

We currently do not have a refund policy in place and we seek your kind understanding in reading the item descriptions carefully before making your purchase.

Nevertheless, if you are not 100% satisfied with your items, they may be returned for an exchange to another design or a store credit valid for 6 months.

Simply email us at knock@woonhung.co with subject "Exchange / Returns", quoting your order number, name, address, item name, and the reason for your return. Upon our agreement for a return, we will send you information on return shipping address and instruction. We will also need a copy of the shipping receipt & tracking slip from your courier company.

Terms & Conditions

  1. Items have been received for no more than 7 days.
  2. Only items that have been approved for return may be sent back to us.
  3. Items must be in good condition with original packaging and labels.
  4. Sale items are not eligible for returns/exchange.
  5. We do not reimburse on return shipping charges except for faulty designs delivered.
  6. Shipping fees may be refunded on faulty items only.

Store credits will be given to your account within 7 working days, after items have been received by us and found to be in good condition.

We currently do not have a refund policy in place and we seek your kind understanding in reading the item descriptions carefully before making your purchase.

Nevertheless, if you are not 100% satisfied with your items, they may be returned for an exchange to another design or a store credit valid for 6 months.

Simply email us at knock@woonhung.co with subject "Exchange / Returns", quoting your order number, name, address, item name, and the reason for your return. Upon our agreement for a return, we will send you information on return shipping address and instruction. We will also need a copy of the shipping receipt & tracking slip from your courier company.

Terms & Conditions

  1. Items have been received for no more than 30 days.
  2. Only items that have been approved for return may be sent back to us.
  3. Items must be in good condition with original packaging and labels.
  4. Sale items are not eligible for returns/exchange.
  5. We do not reimburse on return shipping charges except for faulty designs delivered.
  6. Shipping fees may be refunded on faulty items only.

Store credits will be given to your account within 7 working days, after items have been received by us and found to be in good condition.

WoonHung accessories are made using natural materials called white wood or pangantuon. They are easy to maintain, and can last a lifetime when stored properly. Simply keep them in an open space and avoid direct sunlight.

Due to humidity and fluctuations in temperature, there may be tiny white blotches appearing on the surface of the wood over time. You can restore your accessories with these simple steps:

  1. Pour a little of your favourite essential/mineral oil (lavender, tea tree etc) onto your fingers and rub them. When they are almost fully absorbed, gently rub your oiled fingers onto the affected part(s) of the accessory.
  2. Repeat step 1, until white patches disappear.
  3. Air your jewellery indoors, in an open area, away from sunlight for 2 to 3 hours.
  4. Store in WoonHung's sinamay straw pouch, if any.

Yes. The material, process & dyeing methods pass international standards of lead content for metal parts. The dyes are Azo-free, and paint, if any, are lead-free.

However, please note that our accessories are delicately handmade and may become undone if handled more than what is meant for as a jewellery to be worn. Loose beads could be hazardous to babies & toddlers.

  1. It is a flexible material that can easily form and shape into accessories.
  2. It has the smoothest texture and is capable of producing beads with a nearly flawless and uniform finish.
  3. It is a high quality material that comes from "Go Green", a sustainable environmental programme from Cebu. New trees are planted in place of those that have been cut down to ensure that the forest ecosysytem in Cebu continues to thrive.

More information here http://www.gogreenphilippines.org/

Kindly note that there may be uneven textures, differing grains and colour differences as our accessories are all handmade using natural material.

Please note that a flat fee of S$0.50 is applicable to payments through this method.

  • If you do not have a PayPal account, you can pay by manually keying in your credit/debit card details.
  • If you have a registered PayPal account, simply login to confirm the payment.

An order confirmation, containing the invoice, will be emailed to you upon successful payment.

 

To redeem, key in the code upon checkout. Store credits can be used at our online store only.

We value your feedback, comments and enquiries. And would love to hear from you. Send us an email, or drop us a WhatsApp text @ +65 8749 8470 and we will get back to you soon.

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