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Frequently Asked Questions

Shipping Rates (updated Dec 2020)
*Shipping rates have increased due to COVID 19*

Free shipping within Singapore for purchases above SGD 60.
Free shipping within South East Asia for purchases above SGD 150.
Free shipping internationally for purchase above SGD 250.

South East Asia -- flat fee of $12 -- below $150. (Malaysia, Indonesia, Vietnam, Thailand, Philippines, Brunei, Laos, Cambodia, Myanmar)
All other countries  --  flat fee of $25 -- below $250.
Free International shipping -- above $250. (via ninjavan general tracking information)
Free International shipping -- above $300. (upgrade via speedpost or DHL with detailed tracking system)
* Additional shipping charges - duties and taxes - to be borne by the customer.

Refund, Returns and Exchange Policy

Refunds are in the form of credit note. Please read all item descriptions carefully and ask questions you might have before making your purchase.

However, we know that you may sometimes want to return or exchange what you’ve bought because it didn’t quite match the outfit you had in mind. Please write to us at with the Subject “Exchange / Returns” within 3 days of receiving your goods.

Please keep in mind that shipping fees are not refundable unless the mistake was on our part. If something is not right, please email us immediately quoting your order number, your name and address, details of the product and the reason for return.

Store credit, if given, will be approved after inspection of the item and found to be in good condition.

Strictly no returns are accepted for items on discount or on sale, so please take note when buying jewellery on final sale, as they are marked down from the original price significantly.

Condition of returned items

We ask that returned items be in the same condition as when you received them, with the original packaging.  Returns are only for items returned in good condition. Goods damaged due to buyer's negligence will not be accepted.

For Singapore Returns

You can return purchased item within 7 calendar days for a store credit. Store credit is given after we have inspected the item and found them to be in good condition.

For International Returns

You can return purchased item within 20 calendar days for a store credit. Please email scanned receipt or tracking slip from your courier service, to show that item was shipped back to us within 7 calendar days of when it was successfully delivered.

Suitability of Material for Children

Is WoonHung Natural Collection child friendly?

Yes. The material, process & dyeing methods pass international standards of lead content for metal parts. The dyes are Azo free. Paint if any are lead free. 
No. Babies & toddlers could choke on the small parts. Please note that these designs are delicately handmade and may become undone if handled more than what it is meant for as jewellery to be worn.


Damaged Orders

We take extra caution with bubble wrap and supporting materials when packing delicate items. But things can happen. We will gladly replace any item that is faulty/defective or is not what you originally ordered. However, please note that designs within uses materials that are natural. Therefore you can expect uneven textures and differing grains from one to another. Colour differences do occur between materials and cannot be deemed defective. It is the nature and integrity of natural material.

We apologize for any problems that may have occurred with your order during mail transit. Please email with the Subject 'Damaged Order' within 2 days of receiving your order, quoting your order number, your name and address, details of the product.

Missing Goods

For Singapore customers, if you choose the economic shipping option “Singpost Registered Post”, I’m afraid we are not responsible for any packages lost or damaged while in transit to a destination. Postal insurance for Registered Mail is up to a maximum amount of SGD60 (subject to postal terms and conditions). Please refer to
Full insurance is available only for Speedpost Priority Shipping. Insurance cannot cover lost packages due to an incorrect/ incomplete address provided by a customer during checkout. We are not responsible for the loss of these packages. If you entered a wrong address at checkout and the package is sent back to us we will ship it out to you as soon as you confirm with us your correct address. Extra shipping fees will be required.  Please refer to

In the case of a lost/damage/refund claim being filed, it can take about 1 to 3 months to be resolved. We are unable to make any refunds until the courier has refunded us for the insured amount claimed. A package must be missing for 30 days from the date it was shipped before a claim can be filed. If a package/item has been damaged in transit, you must mail it back to us, no later than 2 days after the date it was delivered to you, so that we can present it as physical evidence to the courier in order to file a claim. Shipping charges for such cases can only be refunded after the claim has been resolved.

Please make sure you feel comfortable with these terms before placing your order, as no replacements and no refunds can be made if an order is lost or damaged while in transit.

Repair Service

Repair service is available. There will be a charge and it can take from 6 weeks to 16 weeks to repair. Please note that shipping will borne by you. If you are agreeable to this, please email at

Shipping Information

Orders received for in-stock items ship within 3 business days, after payment is received.

Yes! We ship internationally! You will need to supply a valid street address and phone number. We do not ship to P.O. Box addresses.

Based on the rules and regulations of the destination country, some international orders may require several weeks for processing. is not responsible for any additional taxes, duties, or fees that may be charged to ship to your specific locality. It would be a good idea to investigate any related fees before making a purchase with, because you don't want any rude is also not responsible for any delays that may occur during international shipping and customs inspections.

* Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility.  

* We charge for shipping and handling. For excess charges made, we will make a refund after shipping package. The exact weight and cost is measured at the courier company singpost and speedpost.

* We do not mark merchandise values below value or mark items as "gifts”

 Undeliverable Purchases

A package is deemed undeliverable for any of the following reasons: incorrect or incomplete address, non-deliverable address, two (2) failed delivery attempts, recipient did not pay taxes, duties, customs fees or related charges, unclaimed by recipient, or refused by recipient.

You may request for to send the package again, but the buyer will bear shipping charges. It is at the sole discretion of to decide on re-delivery and any re-stocking fees.

Payment Methods

Use your Credit Card for to make purchases at our web store, via Paypal. Paypal also allows you use your Credit/Debit Card through their checkout system. Singapore customers may choose to pay via Bank Transfer if you do not have a Credit Card. You will be presented with the Bank Transfer option upon checkout, provided you have entered your billing address correctly as Singapore. For International shoppers, Bank Wire Transfers are permitted only for large orders above SGD$500. Please email at for further enquiries

Prices And Currency

All prices and purchase requirements are shown in SGD (Singapore Dollars) by default. Please note that all our prices are subject to change at any time without prior notice and we retain the right to change the price of any items at any time without prior notice. Our currency converter allows you to view only an approximate value of the price in your preferred currency. Our currency converter serves only as a gauge and is by no means an accurate up-to-date calculation of currency exchange rates. All purchases to be paid via Credit Card through Paypal will be automatically switched back to the defaulted SGD (Singapore Dollar).

Order Cancellation

Once an order has been placed and payment made, it can no longer be cancelled and no refunds can be made. Your order will be shipped as scheduled. A 20% processing fee will be charged if for some reason, we allow an order to be cancelled. We will refund the amount paid if the order is cancelled due to the unavailability of goods or our inability to deliver the goods within the agreed time frame.


Yes! If you are a retailer with your own store, please email

Warranty of Merchantability

All our goods are of merchandisable condition and will serve their intended functions


We have made every effort to display, as accurately as possible, the colors of our products that appear at the Site. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.

Cancellation Of Orders

Once an order has been placed and payment made, it can no longer be cancelled and no refunds can be made. Your order will be shipped as scheduled. A 20% processing fee will be charged if for some reason, we allow an order to be cancelled. We will refund the amount paid if the order is cancelled due to the unavailability of goods or our inability to deliver the goods within the agreed time frame.


We welcome your feedback. Should you feel dissatisfied with any of our goods or services, please email us at

Confidentiality Of Transactions

We treat all transactions and customers' particulars with the strictest confidence.

Use Of Copyright Materials

Unless otherwise stated, all materials, including images, photographs, text and other materials that are part of "The Site", hereby referred to as the "Contents" are copyrights, trademarks or other intellectual property owned, controlled or licensed by Beautiful Hands. "The Site" as a whole is protected by copyrights. All worldwide rights, titles and interests in and to which are owned by Beautiful Hands and Any or all parts of the "Contents" of "The Site" may be downloaded or copied for your personal use only. No right, title or interest in any downloaded materials is transferred to you as a result of any such downloading or copying. You may not distribute, display, reproduce, publish, transmit, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any or all parts of the "Contents". Beautiful Hands will pursue any infringement on its copyright to the fullest extent of all applicable laws

Governing Law

This Agreement is a contract made under Singapore Law and governed by the laws of the Republic of Singapore. You agree to submit to the jurisdiction of the Singapore Courts and to abide by all applicable local and international laws and regulations

Purchasing At Our Online Shop

When you purchase an item at, we will gather personal information (i.e., name, billing and shipping address information, email address, and telephone number), as well as information about your purchases on our web store. Rest assured that we use this information only to conduct consumer research to enhance our products and provide you with greater customer value.


Disclaimer And Inaccuracy Disclaimer

Beautiful Hands provides the materials on "The Site" in its present state without warranties of any kind, either expressed or implied, including without limitation, warranties of title, implied warranties of merchantability, fitness for a particular purpose or non-infringement of intellectual property. Beautiful Hands expressly disclaims any duty to update or revise the materials on this site, although Beautiful Hands may modify the materials at any time without notice. By your use of "The Site", you acknowledge that your use is at your sole risk and that you assume full responsibility for all the costs associated with your use of "The Site". You further acknowledge that Beautiful Hands shall not be liable for any damages or any kind related to your use of "The Site".

Beautiful Hands reserves the right to correct any typographical errors, inaccuracies, or omissions related to product descriptions, pricing, and availability that may appear on at any time without prior notification. We also reserve the right to change or update information on at any time without prior notice, even after your order already has been placed. We apologize for any inconvenience this may cause. If you are not completely happy with your purchase, please view our Return Policy





This website is operated by Beautiful Hands (Business Registration 53123587D). Throughout the site, the terms “we”, “us” and “our” refer to WoonHung of Beautiful Hands. Beautiful Hands offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.


By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.


We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.


We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.


Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.


Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.


We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Return Policy.


We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.


Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.


If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.


Your submission of personal information through the store is governed by our Privacy Policy.


Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.


In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.


We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.


You agree to indemnify, defend and hold harmless at Beautiful Hands and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.


In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.


The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).


The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.


These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Blk 433B #09-535 Sengkang West Way Singapore 792433, Singapore.


You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.


Questions about the Terms of Service should be sent to us at

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